Facts and Figures Don’t Work: How To Persuade Someone You’re Right

I’m telling you, this phone isn’t plugged in!! Hello?! HEEELLLOO?!

It’s a tale as old as time, you are wrong, they are right. How do you make them see the truth?

It seems intuitive that if you want to win an argument, you prove the other person wrong. Logic and reason will win out, sadly this is not true. People will defend their opinion until they die once you attack their beliefs, no matter how logical your arguments.

There are 3 ways to actually convince someone though.

1) Don’t Make The Other Person An Idiot

People are prideful. Your opponent (or friend or lover) doesn’t want to look (and more importantly feel) like an idiot. So don’t make them an idiot.

When was the last time you enjoyed admitting you were wrong? When was the last time you looked forward to pointing out how stupid you have been?

If you can take the sting out of them being wrong, make them see that anyone would have thought the same given the information they had, you can let them change their mind without looking stupid. Giving a person a pain-free way out, is key to changing their opinion.

The moment you chastise them for their beliefs, you have lost them (I am very guilty of this) and you are not getting them back. They will dig in and fight you harder.

2) Look At Things From Their Point Of View

In some cases there isn’t a clear right or wrong. Sometimes you are even working towards the same goal as your opponent but you have different ideas on how to reach your goal.

If you can understand why they believe what they do, you can start to work with them.

Where I work, we recently tried to implement a new filing system. Both sides wanted to make it easier to find the file you needed, when you needed it.

We did not listen to each other, we attacked each other’s methods, rather than trying to understand each other’s points of view. As a result we got into a heated argument and never reached a solution.

If instead we had realised we both wanted to just make finding files easier, rather than defending our own favourite methods, we could have come to the best conclusion. Then we would all have a better filing system as a result.

3) See More Of The World

You never learn anything new if you do the same things every day, talking to the same people, reading the same blogs.

Talk to people you disagree with, with the intention of listening to what they have to say. Try asking someone to explain why they believe something you don’t believe. Don’t offer your own opinion, see how it makes you feel.

If you want to change minds, be willing to change your own. Admitting mistakes isn’t fun or easy, but it’s necessary for growth.

Let me know in the comments below if anyone changed your mind or why they didn’t.

4 Simple Steps to Stop Procrastinating

This post will teach you why you procrastinate and how to stop procrastinating. It is part of my series of posts detailing what I learned on the Learning How To Learn course on Coursera.

Why We Form Habits

Habits save you energy. Your brain is only a tiny part of your total weight, yet it manages to use 20% of your energy. Sadly, this doesn’t mean that thinking really hard will help you lose weight. However, it does mean that your brain does whatever it can to save energy, like automating tasks it knows how to do. A habit is this automation.

The 4 Stages of a Habit

Habits have 4 stages, if you can understand them, you can learn to use them to your advantage, rather than letting them use you. Want to start a habit of exercising? Learn the 4 stages. Want to stop your habit of eating twenty chocolates a day? Learn the 4 stages. You have been kept in suspense long enough, these are the 4 stages:

  1. The Cue
  2. The Routine
  3. The Reward
  4. The Belief

The Cue

The cue is the thing you see, hear, smell or whatever that sends you into the automatic trance known as a habit. The Cue is the only stage where you need to exercise willpower. That’s great news, my whole life I thought people who conquered bad habits just had an iron will. Instead, they had better systems than me.

Common Cues include:

Your phone vibrating – makes you check for notifications

Seeing your to-do list – makes you watch TV instead of doing work

The smell of your favourite bakery – makes you go in and buy those pastries you love, but know you definitely can’t have

Resisting a Cue causes an actual pain response in your brain, but if you can overcome it, the pain fades very quickly. This is the time to start a better Routine.

The Routine

The Routine is very powerful. The Routine is you actually acting out a habit, it’s browsing YouTube for ten seconds, only to find out that mermaids do exist!! And that 4 hours have passed and you still haven’t done your assignment!!

Next time you see an unpleasant thing you need to do, but really don’t want to. Just work on it for the smallest amount of time you can handle. Since the pain fades so fast, you may find you actually end up doing more work than you thought you would.

The Reward

Now celebrate.

Celebrating helps you convince your brain that you did a good thing, but don’t be too hard on yourself if you fail. Habit changing can take time, it gets easier with each victory though.

The Reward is the immediate feeling of pleasure you get when you start your habit. It’s the warm gooey centre of your favourite chocolate cake, or that endorphin rush after a workout. Creating a good reward is key to avoiding procrastination.

Good Rewards can be a tasty treaty, some tantalising TV or telling yourself “well done, pal”.

The fun thing you do when you procrastinate is it’s own Reward, so you’re fighting a master of it’s craft. Your own brain!

If you’re struggling with rewarding yourself, try having the reward at the same time or same point in progress. This creates an expectation in your mind of reward, like you are training your brain to expect it.

The Belief

This is how you feel about a habit, if you don’t believe you can change a habit, then you can’t. If you do believe you can change a habit, then you can.

If you’re struggling with this part, then don’t worry. Beliefs can be changed. The first 3 steps will help you.

Once you have been trying to build a new habit for a while but it hasn’t become automatic yet, it can start to feel difficult and the allure of giving up becomes stronger. This is when you need to remind yourself that your system works and you are doing better with this new habit.

Process Beats Product

The Product is the thing you hope to achieve by starting a session of work, such as an item on your to-do list, a piece of homework, an assignment at work, the list goes on.

The Process is you actually doing the thing, it’s you lifting some weights, writing some words or cleaning some plates.

If you focus on the Process like “I will write for the next 20 minutes”, you never mentioned the finished Product you want to get out of it and you are less likely to produce the pain response in your brain so you have less of a Cue to procrastinate.

Let me know in the comments below if any of these ideas worked for you, or if they were total crap.

Overlearning, Deliberate Practice, The Einstellung Effect and Interleaving

This is the third post on the Learning How To Learn course available free on Coursera. In this post I will describe the 4 things I learnt in the second part of week 2.

Overlearning

Have you ever been driving down a familiar route, only to realise you weren’t concentrating, but still drove safely? It was almost like you were on autopilot? This is possible because you have overlearned how to drive.

Overlearning is the process of continuing to learn a concept or skill you have already grasped. It takes you from competence to mastery.

The best times to overlearn are when you want to be able to do something without thinking. Overlearning is also useful for a skill you want to perform in a stressful environment, for example playing music in front of people. If you have overlearnt the song, you will make fewer mistakes and feel more confident.

You should avoid overlearning one skill when you are studying for an exam with multiple topics. In a maths exam if you can find the longest side of a triangle perfectly every time, but can’t multiply two numbers together, solve quadratics, find the area of circle… you get it. If you can do only the one thing well, you will fail the exam.

Deliberate Practice

You know when you’re studying for an exam and you see those horrible questions you know you can’t answer? Do you tend to avoid them and focus on something easier to get a little motivation boost, or do you target those big hairy questions? If you choose to attack the big hairy ones, you’re doing the right thing.

Deliberate Practice is where you purposely practice the hardest parts of what you want to learn. We have all heard the 10,000 hours rule (it takes 10,000 hours to become an expert in anything), but just practising isn’t enough. You need to practice the right way.

If your practice is uncomfortably difficult you are doing it right. You want to be just past the level you can comfortably do. I won’t lie to you, it doesn’t feel nice at the time, but it’s the ONLY way to improve.

The Einstellung Effect

Sometimes when I am trying to debug some code, there are times where it feels like I am just slamming my head against the problem. My whole body goes tense and I KNOW if just think harder, I can figure this out. Turns out, I’m wrong.

This is the Einstellung effect, you keep trying to solve a problem the same way, despite it not working. You feel like if you just stick with the problem long enough, the solution will come to you, but it never does. You are blocked.

When you are stuck by the Einstellung effect, it’s time to walk away. Talk to a colleague about something completely unrelated, take a walk. Basically, take your mind off the problem for a bit. Let the diffuse mode takeover and make connections you can’t make when you’re too focused.

Interleaving

The logical way to study, is to do each topic, one after the other. As humans, we like order, so this makes sense to us.

Interleaving is the practice of mixing up the order of what you learn, in one session. Remember earlier I talked about how context is as important as the chunks themselves. Interleaving teaches you context.

If you want to know when to apply each skill, interleaving is the best way to do it. This could mean, instead of studying triangles for an hour, then taking a break, then doing an hour on circles, taking a break and so on. You would do 10 or 20 minutes of each topic for each hour. Jumping from topic to topic forces you to change the way you are thinking, each time you switch topic, preventing you from getting stuck in the Einstellung effect. Your exams are most likely to have the topics in a scattered order too, so it’s good practice for the real thing.

Please let me know what you think in the comments below

A Simple Trick To Learn Anything Faster

Week 2 of Learning How To Learn is all about Chunking. This is a method of learning, where you break down the huge amounts of information you want to learn, into smaller more manageable pieces, called Chunks. Breaking down your learning into chunks makes learning on the larger scale, much easier. It’s like eating a meal, you don’t swallow the whole thing in one, you take many small bites.

What Is a Chunk?

A single piece of a concept or skill formed from many scattered pieces of information that share a similar use or meaning. If you can perform a skill automatically or you just “get” a concept, it has been chunked.

Chunks are like puzzle pieces. They can be joined together to create a bigger picture. For example when playing a song on the guitar, one Chunk will be strumming the strings in a certain pattern, another Chunk is forming the hand shapes to play the chords, another Chunk is the rhythm and together you can use these Chunks to play a complete song.

Once you know how to play the whole song, that song becomes a Chunk, rather than the individual parts of playing the song. In other words, Chunks can become more complex and larger. This allows you to perform more complicated tasks, solve more complex problems or come up with deeper ideas.

When you are stressed or scared, it can become harder for your brain to access Chunks, this is why some people perform much worse under stress, such as a public performance or an exam. They know the material when they are relaxed, but once their brain starts producing adrenaline, they can no longer retrieve the knowledge they need.

How to Form a Chunk

All disciplines are different, but Chunks are universal in learning. There are 4 steps to forming any Chunk:

Focus on the thing you want to Chunk ONLY

No multitasking allowed. If you want to learn how a new mathematical trick, you focus on just that one trick.

Aim to understand

It becomes much easier to remember something you understand, than something you have just memorised. Make sure you figure it out for yourself to really understand.

Review the Chunk soon

You need to refresh your memory to strengthen the connections in your brain. Remember spaced repetition.

Gain Context

Knowing how to do a skill or understanding a concept is only half of the battle. Knowing when to use a skill is equally important. There is no point in having a particular skill if you never know when to use it and there’s no point knowing when to use a skill you don’t have.

The Value of a Library of Chunks

The more chunks you collect, the more skills and ideas you can use as you learn to piece together different Chunks in different combinations.

There are two types of thinking when it comes to problem-solving: Sequential thinking and Holistic thinking. Neither is better than the other, they just each have separate uses.

Sequential Thinking

This way of thinking, allows you follow a train of thoughts one after the other, like a sequence. Sequential thinking uses the focused mode and is good for following a logical process to it’s conclusion, such as in a maths problem, understanding a series of events or cause and effect.

Holistic Thinking

Holistic Thinking allows you to make intuitive links between multiple disciplines, ideas and concepts. In the diffuse mode, you can join up seemingly unrelated Chunks to come up with more creative solutions to problems. This is great for brainstorming, solving complex problems, where logic isn’t enough and creating something new.

Illusions of Competence

An illusion of competence is when you feel like you understand something, but you actually don’t. You may go to a class and think “that really made sense” then you go to explain it to someone else and you can’t quite explain it right, the words just don’t fit together as well as they did when the teacher said it. Sound familiar?

How Illusions of Competence Form

Illusions of competence form when you don’t use the best methods to learn. Re-reading feels good, because you feel like you are putting in the effort and you are understanding it better, but this is actually an Illusion of Competence. You aren’t trying strengthening the neural pathways in your brain, you are tricking yourself into thinking you are learning better.

Highlighting is even worse. Just don’t do it.

Re-reading can be good, if a significant amount of time has passed since your first reading, so your memories of the material have faded.

What are the Best Ways to Avoid Illusions of Competence?

Trying to recall the material is best.

Try quizzing yourself or having someone else quiz you. This causes your brain to actively retrace the neural pathways of that Chunk and therefore strengthens your abilities to remember and understand said Chunk.

Test yourself.

You need to answer practice questions, solve problems or teach the Chunk to another person, to see if you really understand what you’re trying to learn. If you can’t solve the problem, or explain the concept easily, you don’t understand the material well enough. Simple.

Learning How To Learn: Week 1

I took the course Learning How To Learn on Coursera and would like to share with you what I learn from it, in the next series of posts.

Learning How To Learn is a FREE course, offered by Dr. Barbara Oakley and Dr. Terence Sejnowski. The former, a professor of engineering, whose research is on neuroscience and social behaviour, the latter researches neural networks and computational neuroscience. They’re combined expertise allows them to have some of the best insights on learning effectively and they offer the course free of charge. The course has had over 2 million students and has a user rating of 4.8/5. I fully recommend everyone does this course, as learning better will make every aspect of your life more successful. You can find the course here: https://www.coursera.org/learn/learning-how-to-learn/home/welcome

The course is broken down into 4 weeks, where each week is like a chapter of what will be learnt that week. There is nothing stopping you going faster than one chapter a week though, they don’t lock the chapters. If you want to take the course slower than one a week that is an option too, but there are optional assignments you can complete and these have a deadline if you would like them marked.

Week 1 is an introduction to learning and what this course is going to teach in more detail in the weeks to come.

Focused Mode Vs Diffuse Mode

There are two distinct modes of thinking we use when learning. Focused mode and Diffuse mode.

Focused Mode is when we are concentrating hard on what we are doing, in this mode we can only think about 4 things at once, as we are using our “short-term memory” or “working memory”. It is commonly believed we can hold 6 or 7 things in our mind, but studies has been found that 4 is more accurate. Focused mode is best for when you need to learn or think about something difficult.

Diffuse Mode is how our brains act when we let our minds wander. In Diffuse Mode we concentrate less, so our brain can move between different thoughts more easily. This is best for making creative connections allowing us to form ideas we wouldn’t normally come up with.

For example I would use diffuse mode and focused mode to write this blog post. The diffuse mode is best for the first draft, I’m not second guessing what I write, the ideas just flow in a stream-of-consciousness style. Then once I have all the rough ideas down, I will switch to focused mode to edit the post. I am looking for mistakes, checking the grammar, making sure I used the best word for a situation and removing unnecessary sentences.

Procrastination

Procrastination is the act of avoiding doing something important, for a more pleasurable, less difficult activity. It turns out that this is not just a problem for lazy people, but many successful people actually suffer from it all the time. The good news is, it can be managed.

Why We Procrastinate

Seeing a task you don’t want to do actually activates a small pain response in your brain, even when you know that completing that task will ultimately be good for you. Your brain then wants to switch to doing something less painful, such as watching TV, chatting to friends or mindlessly browsing the web.

When To Use Willpower Is Crucial

Master procrastinators such as myself tend to believe that people who get stuff done are just more motivated, they have some innate willpower we mere mortals could never achieve. As a student, even when I was at my most motivated to do some work, I would look at my work and quickly see my motivation fade, as I felt the allure of watching some top quality Parks and Recreation ( a fantastic show, I highly recommend watching).

Research has found that people who get stuff done, don’t just have a vast resource of willpower that has been unfairly distributed to them. They have just figured out when to use their willpower. Everyone has a finite amount of willpower, so using it at the right times, allows you to get work done.

The initial painful feeling you get when looking at an unpleasant task I mentioned earlier, actually passes very quickly if you manage to start the task. So the very beginning of any task, called the “cue”, is the time you need to exercise willpower. Once you start a task, you forget how much you did’t want to do it, surprisingly quickly.

Practice

Learning any new skill takes practice, we have all heard the saying “practice makes perfect”, but is there any truth to this? The brain is made up of many pathways, each time you perform a certain activity, the same pathway is activated and activating the same pathways over and over again is practice. Think of it like a path through a field, you know the ones that weren’t put there, but people kept walking on the same route over and over, so the path becomes more visible. Eventually there is an actual bit of flattened grass or mud that you can follow easily. This is how practice works. The first time, the path is barely there and will fade if no one else uses it again, but enough repetitive use and the path becomes strongly defined. So rather than practice making perfect, practice makes permanent.

Why Maths Is So Hard

Many people consider maths their worst subject at school or the one they found hardest. Is this because they are stupid? No. Maths is often difficult because we learn best by comparing new knowledge to old knowledge. Maths, is full of abstract concepts, meaning we have nothing to compare it to. The more abstract something is, the harder it is to compare to something else or provide an analogy to explain it. It’s perfectly easy to explain 2 sheep to someone, you just show them two sheep. How do you explain just the number 2? This seems obvious now, as you learnt it so young, but there was a time when people had no concept of numbers just being numbers, it was too abstract.

People do eventually learn maths though, it’s not some big hoax intended to make the uninitiated feel stupid. The best way to learn something new, is to focus on the subject for a set period of time, then take a break and let yourself slip into the diffuse mode, so your brain can create connections between the new ideas you just learnt and your existing knowledge.

Memory

We have 2 types of memory. Short-term (or working) memory and long-term memory. Understanding the difference between the two is crucial in knowing how best to learn.

Short-Term Memory

Short-term memory can hold 3-4 chunks of information at any one time. Meaning we can think about 3-4 different ideas and use them to solve problems or create new ideas. Short-term memory is like a fuzzy blackboard, where the ideas you have can easily get smudged or rubbed away entirely, so you forget them or get them muddled up.

Long-Term Memory

Long-term memory is where information can be stored for life. Once you have committed a memory to you long-term memory you can likely remember it forever. It’s like a warehouse filled with information, it’s much clearer than short-term memory, but all long-term memories, started out as short-term memories.

Moving Short-Term Memories to Long-Term

There are two factors affecting how memories move from short-term to long-term:

  • The strength of the emotion felt learning the memory
  • Repetition

The first point is why certain things that terrified you once, seem to stay with you forever or why people always say the knew exactly where they were and what they were doing when they heard about 9/11. The emotions were so strong, that the memory was burnt into their memories forever.

The second point is how we can learn things that we don’t feel strong emotions for. By practising multiple times, we can create pathways in our brain strong enough to become permanent long-term memories.

Spaced-Repetition

Repeating the same thing over and over isn’t enough to learn it. The best way to commit something to memory is to use “spaced-repetition”. This is where you increase the amount of time between each practice session. The effort you go to, to remember a skill and do it again is called recall and this is what makes the pathway get strengthened. So re-reading or highlighting texts in a passage tends to do very little for helping you remember or learn as you aren’t reactivating the pathways in your brain, quizzing yourself is much more effective.

To make the quizzing even more effective, it is best to use spaced-repetition. To do this, you might practice a skill on Monday, then one day later on Tuesday, then 2 days later on Thursday and so on, until you no longer struggle to remember how to do it, even weeks later.

Sleep

I personally never feel like I have had enough sleep. I would sleep 10-12 hours a day if that were a realistic option, but sadly my employer want to accommodate this habit. Sleep is actually very good for your brain. During the day, you need to relieve yourself as nature calls, you get rid of waste you produced from your food and drink. Your brain can only relieve itself when you are asleep, so if you don’t sleep your brain becomes clogged up with toxins that make you less able to think and learn more slowly.

During sleep your brain sorts out what it feels are the important memories and removes the less important ones. This is why it can be hard to remember what you had for dinner yesterday, your brain didn’t need the memory and got rid of it. Sadly, you can’t tell your brain to keep the things you studied that day and forget how you embarrassed yourself at the pub the other day. But, you if you focus on what you are learning and tell yourself you want to dream about it before bed, you are more likely to dream about what you learnt and therefore retain more of what you learnt.

An Experiment In Editing – 4: To Sell Is Human

The following is the fourth in a series of posts inspired by Jason Fried’s post on Signal V. Noise about a writing class he would like to teach. In the hypothetical class, he aimed to show that editing and compressing is truly valuable. That’s why the posts get shorter, not just varying in length, he aims to go from the fully explored idea to just the main point of the text. I am going to attempt to do this with several of my posts, as an experiment to see if it helps with my writing skills.

To see the original post, please click here.

One-Line Version

Selling is important, selling solves problems, selling can make lives better.

One-Paragraph Version

Every job involves persuading people, a good solution to a problem, needs people to believe in it, for it to be implemented. You need to understand people, keep going when things get tough and understand the problem you want to solve. To move people, you need you pitch your offer, be able to adapt to changing situations and you need to work for the customer. Not just yourself.

Three-Paragraph Version

Why Sales?

Every job today has an element of “non-sales selling” (persuading, influencing and convincing others in ways that don’t involve them making a purchase). These skills are critical in all jobs, so we are all sales people. In a world where everyone has access to the same information, moving people can be a way to help people solve a problem, not screw them over.

The ABCs of Selling

Attunement – Understanding your customer, so you can figure out the best solution for them, as an individual.

Buoyancy – Being able to keep going despite all the rejection you will face trying to move people.

Clarity – Understanding the situation as clearly as possible, so you can solve problems your customers didn’t know they had or didn’t know could be solved.

Skills You Need, To Be Good At Moving People

Pitch – Your customers can’t buy your offer if they don’t know it exists. If you never put the information into the world, it doesn’t exist. An effective pitch is crucial to moving people.

Improvise – Plans fail, situations change. You need to be able to think on your feet and adapt to the situation as required.

Serve – A good salesperson ultimately serves their customer. You can improve your service by making it personal (find a way to improve your customer’s situation). Or by making it purposeful (find a way to improve the world, even just a little bit).

One-Page Version

This book is about how Sales not only deserves a re-branding from being all about pushy con-artists, but that Sales is actually a necessary skill for workers everywhere today.  

We All Work in Sales

A Survey of western workers, found that 1 in 9 people work in traditional sales, but that the other 8 in 9 spend 40% of their time in “non-sales selling” (persuading, influencing and convincing people in such a way that doesn’t involve them making a purchase).  Pink refers to this as “moving people”

How We All came to be in Sales

One of the skills that seems to be universally useful, is the skill to move people. Teachers move their students when they get them to study hard and learn for their futures. Nurses move people when they work on building a treatment plan with their patients to create a plan that works and they will stick to outside of the hospital setting.

Does Sales Deserve Its Bad Reputation?

The success of a sales technique is determined by the amount of information on both sides of the transaction. If the seller has more information, he has more power, so he can use tricks and be pushy to get more sales. Today, every person has access to the same information as everyone else, this means the seller and buyer are equally powerful, so lies and tricks won’t work. So today, the best salespeople actually work to find the best solutions for their customers, not just to get the best deals for themselves.

Attunement

Attunement, is all about understanding your customer. The better you understand the person and their needs, the better chance you have of being able to help them with their problems and therefore the better chance you have of making the sale.

Buoyancy

Salespeople face a lot of rejection. No matter how persuasive you are, you can’t persuade everyone. If you give up at the first failure, you will never sell anything. Being able to bounce back and carry on is key to surviving in sales.

Clarity

Clarity allows you and your customer to see the situation clearly and understand it. You can offer a solution to a problem your customer may not have known even existed or that they did not have know could be solved.

Pitch

The pitch is how your customer learns about your offering. If you never make the offer, no one ever finds out about it and therefore never buys it. The stronger the pitch, the more likely you will move people.

Improvise

Selling on a formula doesn’t work in a world where information is so readily available. Being able to react and adapt to situations is a key skills in moving people.

Serve

As a salesperson, you have the opportunity to improve the lives of others, your offer solves a problem. There are two ways to serve. Make it personal, find a way your offer benefits the person. Make it purposeful, find a way your offer makes the world a better place.

Professional Advice on How to Make Work Better For Everyone

I watched The Way We Work, a TED Original Series, the following post will feature my favourite points, but I highly recommend you check out the whole series. Most of the videos are 3-5 minutes long, so you can watch them very quickly in one go if you like or just watch the odd one on a break.

Employees Are Adults, Treat Them With Respect

Most people want to do well at their jobs. Given the respect they deserve, they will perform better. People respond to the way they are treated, if you treat them like delinquents trying to get away with the bare minimum, they will do so. Treat people well and you can get great results from them.

The Job Of Management Is To Build Great Teams, Not To Control People

If your manager spends their time telling you off for little things, like a casual chat with a coworker or for slouching when a customer walks by, they are a bad manager. You manager is supposed to find ways to help you be better at your job, not pick at each little mistake you make. If you are a manager, you should be empowering your people, not knocking them down. Great managers build great teams.

Every Employee Should Understand Your Business

What does your company do? If you can’t answer that easily, how can you do the best work to support that company? How do you know what makes that company more or less successful? Not knowing, is an insane way to work. The leadership of your company, needs to make sure that everyone understands the business and their role in it. Know your business, know your worth.

Everyone You Work With Should Be Able To Handle The Truth

I love feedback, sometimes it can hurt, but it’s the best way to grow. Getting feedback once a year isn’t helpful. You complete work much more than once a year, so why only get feedback once a year? When you learnt to drive, did you get corrected once a year? No! That would be madness. So, don’t do this at work. If you tell the truth, then people should understand and respect that. If they don’t, maybe they aren’t the best person for the job. Feedback helps us grow and improve. Learn to love feedback.

The Company Should Live Out Its 
Values At All Levels

I once worked at a company where the CEO, whilst giving a speech to the whole company, was claiming that the most valuable asset his company had, was its people. In that same 5 minute speech, he publicly shamed a whole department. There is a time and place for negative feedback, in front of the entire company, is not that place. That does not show you value your people, it shows the opposite. The CEO can say whatever he likes, but if his actions don’t follow his words, employees notice.

All Companies Should Be Excited 
For Change

The world changes all the time, with the rate technology progresses, we are experiencing change faster than ever. Your company will change. If you don’t change with the times, you get left behind. So, it’s better to enjoy the change and figure out how to use it to your advantage, rather than wishing for the good old days. Change is good, embrace it.

Trust Your Employees

The Four Seasons, is known for having consistently amazing service. One of their tenets is to do whatever you feel is right for the customer. They trust their employees to make their own decisions about what could help a customer or make them feel better and this is key in their consistently high standards of service. When people feel trusted, they will feel empowered to make decisions that benefit your company and customers. If they feel they will be chastised for making a mistake, they will never take even the smallest risk, which will only cause harm for your company. Trust your employees and reap the rewards.

Treat Everyone Fairly.

People aren’t stupid. If you treat one group of people differently to the rest, they will notice. At one company I worked for, there was a health insurance benefit for all the departments, except the IT team. Once the IT team found out, they were understandably livid. They felt cheated. This was eventually overturned and the IT team felt better because they were now being treated as equal to other departments. Not everyone took the health insurance, but the fair treatment improved morale. Treat all your employees fairly or risk losing good people.

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