I watched The Way We Work, a TED Original Series, the following post will feature my favourite points, but I highly recommend you check out the whole series. Most of the videos are 3-5 minutes long, so you can watch them very quickly in one go if you like or just watch the odd one on a break.
Employees Are Adults, Treat Them With Respect
Most people want to do well at their jobs. Given the respect they deserve, they will perform better. People respond to the way they are treated, if you treat them like delinquents trying to get away with the bare minimum, they will do so. Treat people well and you can get great results from them.
The Job Of Management Is To Build Great Teams, Not To Control People
If your manager spends their time telling you off for little things, like a casual chat with a coworker or for slouching when a customer walks by, they are a bad manager. You manager is supposed to find ways to help you be better at your job, not pick at each little mistake you make. If you are a manager, you should be empowering your people, not knocking them down. Great managers build great teams.
Every Employee Should Understand Your Business
What does your company do? If you can’t answer that easily, how can you do the best work to support that company? How do you know what makes that company more or less successful? Not knowing, is an insane way to work. The leadership of your company, needs to make sure that everyone understands the business and their role in it. Know your business, know your worth.
Everyone You Work With Should Be Able To Handle The Truth
I love feedback, sometimes it can hurt, but it’s the best way to grow. Getting feedback once a year isn’t helpful. You complete work much more than once a year, so why only get feedback once a year? When you learnt to drive, did you get corrected once a year? No! That would be madness. So, don’t do this at work. If you tell the truth, then people should understand and respect that. If they don’t, maybe they aren’t the best person for the job. Feedback helps us grow and improve. Learn to love feedback.
The Company Should Live Out Its
Values At All Levels
I once worked at a company where the CEO, whilst giving a speech to the whole company, was claiming that the most valuable asset his company had, was its people. In that same 5 minute speech, he publicly shamed a whole department. There is a time and place for negative feedback, in front of the entire company, is not that place. That does not show you value your people, it shows the opposite. The CEO can say whatever he likes, but if his actions don’t follow his words, employees notice.
All Companies Should Be Excited
The world changes all the time, with the rate technology progresses, we are experiencing change faster than ever. Your company will change. If you don’t change with the times, you get left behind. So, it’s better to enjoy the change and figure out how to use it to your advantage, rather than wishing for the good old days. Change is good, embrace it.
Trust Your Employees
The Four Seasons, is known for having consistently amazing service. One of their tenets is to do whatever you feel is right for the customer. They trust their employees to make their own decisions about what could help a customer or make them feel better and this is key in their consistently high standards of service. When people feel trusted, they will feel empowered to make decisions that benefit your company and customers. If they feel they will be chastised for making a mistake, they will never take even the smallest risk, which will only cause harm for your company. Trust your employees and reap the rewards.
Treat Everyone Fairly.
People aren’t stupid. If you treat one group of people differently to the rest, they will notice. At one company I worked for, there was a health insurance benefit for all the departments, except the IT team. Once the IT team found out, they were understandably livid. They felt cheated. This was eventually overturned and the IT team felt better because they were now being treated as equal to other departments. Not everyone took the health insurance, but the fair treatment improved morale. Treat all your employees fairly or risk losing good people.
Watch the videos yourself, let me know your favourite parts below.